
Information, Advice and Guidance Courses
Gain a Level 2 certificate in Information, Advice and Guidance.
Our fully-funded Information, Advice and Guidance course gives you the skills you need to advance your career with no hidden costs attached.
Sharing information, advice and guidance is a crucial part of many job roles, whether you’re working with customers or colleagues.
Our course is designed to help you improve communication and confidence.

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Eligibility Criteria
To gain access to our adult courses, you must meet the following criteria:
- Are aged 19 years old or over (must have turned 19 by 31st August 2022)
- Have lived in the UK or a European Economic Area (EEA) Member state for the last three years or are an Individual or Asylum Seeker with certain types of immigration status*
- Are actively seeking employment and claiming an unemployment benefit** OR must be earning under £20,319 annual gross salary (for Maths and English you can earn any amount if you can commit to the course).
* Please contact us for further details for further information on immigration status
** Other state benefits may be accepted, please contact us for further information
Level 2 Information, Advice and Guidance
Gaining a Level 2 IAG certificate allows you to build up practical skills that can be used to fully support others, including active listening, effective communication, questioning, confidentiality, problem solving and overcoming barriers.
What will the course cover?
The qualification is made up of 5 topics, which include:
- Information, Advice or Guidance in Practice
- Developing Interaction Skills for Information, Advice or Guidance
- Signposting and Referral in Information, Advice or Guidance
- Information, Advice or Guidance in Context
- Skills for Advice Providers
What can I do next?
Upon completion of your Level 2 Certificate you have a number of new opportunities:
- Apply for an entry level role in a sector where IAG is a key skill
- Apply for a Level 2 or 3 apprenticeship to develop your learning
- Access further education courses

In a nutshell
On each course, you will be supported by an outstanding and passionate trainer who is dedicated to unlock your full potential in order to achieve unlimited possibilities. Our training centres provide a relaxed and friendly approach to learning, where using the latest technology and quality resources, you will be encouraged to transfer your knowledge and understanding gained during the course into a practical setting.
Upon successful completion of your course, you will receive a formal qualification from a recognised awarding body.