Information, Advice and Guidance Courses

Gain a Level 2 certificate in Information, Advice and Guidance.

Our fully-funded Information, Advice and Guidance course gives you the skills you need to advance your career with no hidden costs attached. 

Sharing information, advice and guidance is a crucial part of many job roles, whether you’re working with customers or colleagues.

Our course is designed to help you improve communication and confidence, and can be completed in just six weeks.

Meet Caroline - a Futures skills coach.

Eligibility Criteria

To gain access to the above opportunity, you must meet the following criteria:

  • Are aged 19 years old or over in the East Midlands, OR 19-24 in Cambridgeshire and Peterborough (must have turned 19 by 31st August 2022)
  • Have lived in the UK or a European Economic Area (EEA) Member state for the last three years or more or be an Individual or Asylum Seeker with certain types of immigration status*
  • Are actively seeking employment and claiming an unemployment benefit of either: Universal Credit, Job Seekers Allowance or Employment Support Allowance (WRAG) **
  • OR must be earning under £18,525 annual gross salary and be able to commit to the course. Please be aware that for Maths and English you can earn any amount if you can commit to the course.

*Please contact us for further details for further information on immigration status

** Other state benefits may be accepted, please contact us for further information

Join our next cohort of IAG professionals

Level 2 Information, Advice and Guidance

Gaining a Level 2 IAG certificate allows you to build up practical skills that can be used to fully support others, including active listening, effective communication, questioning, confidentiality, problem solving and overcoming barriers.

What will the course cover?

The qualification is made up of 5 topics, which include:

  • Information, Advice or Guidance in Practice
  • Developing Interaction Skills for Information, Advice or Guidance
  • Signposting and Referral in Information, Advice or Guidance
  • Information, Advice or Guidance in Context
  • Skills for Advice Providers

What can I do next? 

Upon completion of your Level 2 Certificate you have a number of new opportunities: 

  • Apply for an entry level role in a sector where IAG is a key skill
  • Apply for a Level 2 or 3 apprenticeship to develop your learning
  • Access further education courses

Find out more about this course.


Register for an IAG course today

By ticking this box, I agree to give you permission for Futures to access your Personal Learning Record. LRS Privacy Notice The information you supply is used by the Learning Records Service (LRS). The LRS issues Unique Learner Numbers (ULN) and creates Personal Learning records across England, Wales and Northern Ireland, and is operated by the Education and Skills Funding Agency, an executive agency of the Department for Education (DfE). For more information about how your information is processed, and to access your Personal Learning Record, please refer to: https://www.gov.uk/government/publications/lrs-privacy-notices

Privacy Notice: Your information will be handled in accordance with the principles and laws of the Data Protection Act 2018 and at no time will it be used for purposes that are not related to the delivery of our service to you. For further details of how your data is used, please view our privacy policy.

In a nutshell

On each course, you will be supported by an outstanding and passionate trainer who is dedicated to unlock your full potential in order to achieve unlimited possibilities. Our training centres provide a relaxed and friendly approach to learning, where using the latest technology and quality resources, you will be encouraged to transfer your knowledge and understanding gained during the course into a practical setting.


Upon successful completion of your course, you will receive a formal qualification from a recognised awarding body.