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Free Online Level 2 Information, Advice or Guidance Course

Gain a Level 2 certificate in Information, Advice or Guidance.

Our fully-funded Information, Advice or Guidance course gives you the skills you need to advance your career with no hidden costs attached. 

Sharing information, advice and guidance is a crucial part of many job roles, whether you’re working with customers or colleagues.

Our course is designed to help you improve communication and confidence. 

Register today

Meet Caroline - a Futures skills coach.

Can I access a short course?

To be eligible you must meet the following criteria:

  • I currently live in England
  • I was aged 19 or over on 31st August 2023
  • I have lived in the UK or EU/EEA for the last 3 years*
  • I am seeking employment/claiming unemployment benefits or earning below £20,319 annually**

* Please contact us for further information on immigration status

** Other state benefits may be accepted, please email referral@futuresforbusiness.com or give us a call on 0345 266 9779

Join our next cohort of IAG professionals

FREE online Level 2 Information, Advice or Guidance

Learn online with access to a skilled tutor.

Gaining a Level 2 IAG certificate allows you to build up practical skills that can be used to support others, including active listening, effective communication, questioning, confidentiality, problem solving and overcoming barriers.

What will the course cover?

  • Information, Advice or Guidance in Practice 
  • Developing Interaction Skills for Information, Advice or Guidance 
  • Signposting and Referral in Information, Advice or Guidance 
  • Information, Advice or Guidance in Context 
  • Skills for Advice Providers 

What can I do next? 

Upon completion of your Level 2 Certificate you have a number of new opportunities: 

  • Apply for an entry level role in a sector where IAG is a key skill
  • Apply for a Level 2 or 3 apprenticeship to develop your learning
  • Access further education courses

Learn more about the course Here.

Sign up to register your interest.

FREE in-person Level 3 Information, Advice or Guidance

Learn in-person at our Nottingham Training Centre.

For many employers, trusting that employees can offer accurate information, advice and guidance (IAG) - and understand what can be shared legally and professionally – plays a significant role in recruitment and promotion decisions. 

If you give information, advice or guidance as part of your job or aspire for a position of this type, this qualification aims to build your skills in signposting, referrals, record keeping, confidentiality and communication/listening techniques. 

The qualification is perfect for career advisors and those supporting the personal development of employees.

What will the course cover?

  • Establish communication with clients for advice and guidance
  • Assist advice and guidance clients to decide on a course of action
  • Manage personal case load.

What can I do next? 

Upon completion of your Level 3 Certificate you have a number of new opportunities: 

  • Apply for a role in a sector where IAG is a key skill
  • Access further education courses

Sign up to register your interest.


Register for an IAG course today

I am aged 19 years old or over. I have lived in the UK or a European Economic Area (EEA) Member state for the last three years or are an Individual or Asylum Seeker with certain types of immigration status*. I am actively seeking employment and claiming an unemployment benefit ** OR I am earning under £20,319 annual gross salary and be able to commit to the course.

By ticking this box, I agree to give you permission for Futures to access your Personal Learning Record. LRS Privacy Notice The information you supply is used by the Learning Records Service (LRS). The LRS issues Unique Learner Numbers (ULN) and creates Personal Learning records across England, Wales and Northern Ireland, and is operated by the Education and Skills Funding Agency, an executive agency of the Department for Education (DfE). For more information about how your information is processed, and to access your Personal Learning Record, please refer to: https://www.gov.uk/government/publications/lrs-privacy-notices

Privacy Notice: Your information will be handled in accordance with the principles and laws of the Data Protection Act 2018 and at no time will it be used for purposes that are not related to the delivery of our service to you. For further details of how your data is used, please view our privacy policy.

In a nutshell

On each course, you will be supported by an outstanding and passionate trainer who is dedicated to unlock your full potential in order to achieve unlimited possibilities. Our training centres provide a relaxed and friendly approach to learning, where using the latest technology and quality resources, you will be encouraged to transfer your knowledge and understanding gained during the course into a practical setting.


Upon successful completion of your course, you will receive a formal qualification from a recognised awarding body.