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Customer Service Short Courses

You're one step away from a career in Customer Service

With Futures you can now complete a fully-funded Customer Service qualification that will give you the tools you need to find a new job or simply develop your skills. 

Our friendly tutors are on hand to give you all the support you need to complete the course with confidence. 

Course delivery is sometimes partnered with the opportunity for you to interview with an employer.

Previously, we have helped fill Customer Service roles for: Nottinghamshire Police, Boots, Tesco, McDonalds, Office of the Public Guardian and KFC.

Register today

Meet Kevin, Customer Service Skills Coach.

Can I access a short course?

To be eligible you must meet the following criteria:

  • I currently live in England
  • I was aged 19 or over on 31st August 2023
  • I have lived in the UK or EU/EEA for the last 3 years*
  • I am seeking employment/claiming unemployment benefits or earning below £20,319 annually**

* Please contact us for further information on immigration status

** Other state benefits may be accepted, please email referral@futuresforbusiness.com or give us a call on 0345 266 9779

Once you've completed this course, you could start working in jobs like these:

Straight away

Stock Control Assistant £13-30K

Shortly after

Receptionist £15-22K

In the future

Police Community Support Officer £19-26K

New start dates every month 

FREE Level 1 Certificate for Introduction to Customer Service 

Join our FREE in-person course with access to a skilled tutor for support when needed.

Ideal for those looking to learn the basics of the industry in order to secure employment. Entry-level Customer Service roles are some of the most popular vacancies and so an industry specific qualification can really help you to stand out at interview. 

What will the course cover?

  • The Importance of Appearance and Behaviour in Customer Service
  • Communicating Effectively with Customers
  • Working in Customer Service
  • Applying Legislation, Regulation and Organisational Procedures for Customer Service
  • Handling Telephone Calls from Customers
  • Recording and Communicating Customer Problems

What can I do next? 

Upon completion of your Level 1 Certificate you have a number of new opportunities: 

  • Apply for an entry level Customer Service role 
  • Apply for a Level 2 or 3 apprenticeship 
  • Progress onto a Level 3 qualification

Learn more about the course.

Sign up to register your interest.

FREE Online Level 2 Principles of Customer Service 

Join our FREE course with access to a skilled tutor for support when needed.

When working in customer service, you get to make a positive impact on people’s experiences with a company. 

With this qualification, you’ll learn about the principles of customer service generally, as well as how to deliver effective customer service.  

If you’re looking to begin or develop a career in customer service, this course is designed to equip you with the information and skills needed. 

What will the course cover?

  • Principles of Customer Service and Delivery  
  • Understanding Customers  
  • Understanding Employer Organisations 

What can I do next? 

Upon completion of your Level 2 Certificate you have a number of new opportunities: 

  • Progress onto a Level 3 qualification
  • Apply for an Customer Service role 
  • Apply for a Level 3 apprenticeship 

Learn more about Customer Service Level 2

Sign up to register your interest.

 

"This course has broadened my horizons and totally changed my outlook"


Get started today

I am aged 19 years old or over. I have lived in the UK or a European Economic Area (EEA) Member state for the last three years or are an Individual or Asylum Seeker with certain types of immigration status*. I am actively seeking employment and claiming an unemployment benefit ** OR I am earning under £20,319 annual gross salary and be able to commit to the course.

By ticking this box, I agree to give you permission for Futures to access your Personal Learning Record. LRS Privacy Notice The information you supply is used by the Learning Records Service (LRS). The LRS issues Unique Learner Numbers (ULN) and creates Personal Learning records across England, Wales and Northern Ireland, and is operated by the Education and Skills Funding Agency, an executive agency of the Department for Education (DfE). For more information about how your information is processed, and to access your Personal Learning Record, please refer to: https://www.gov.uk/government/publications/lrs-privacy-notices

Privacy Notice: Your information will be handled in accordance with the principles and laws of the Data Protection Act 2018 and at no time will it be used for purposes that are not related to the delivery of our service to you. For further details of how your data is used, please view our privacy policy.