Hotel Receptionist
At Delta Hotels, we think about the details that truly matter. We make them perfect, leaving you with a streamlined travel experience. Guests can expect a unique blend of modernity, luxury, and efficiency, as well as a team of professional staff, intuitive of your needs throughout your stay.
| Employer | Delta Hotels |
| Vacancy type | Job: Full - Time |
| Weekly working hours | Hours differ but tend to be an early from 6:30am/7am – 3:30pm and a late shift from 3pm – 11pm or close. This role will be part time hours, a 24-hour contract |
| Salary | To be discussed |
| Location | Derby
Delta Hotels Breadsall Priory Country Club, Moor Road, Derby DE7 6DL, |
| Other details | This vacancy is open to applicants who are currently not working. Well For Work is a fully funded ESF project run by Futures and its partners with the aim of supporting unemployed people into sustainable employment. |
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About the employer
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Description
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Delta Hotels
At Delta Hotels, we think about the details that truly matter. We make them perfect, leaving you with a streamlined travel experience. Guests can expect a unique blend of modernity, luxury, and efficiency, as well as a team of professional staff, intuitive of your needs throughout your stay.
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About the Role
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveller’s checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to
- Accounting specifications.
About You:
- A warm, people-oriented demeanour
- A team-first attitude
- A gift for paying attention to the smallest details
- Organisation and time management
- Ability to use systems, send emails and take calls
Benefits:
- Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important
- Meals - Tasty and Varied Meals in our Associate Dining Facility
- Uniform & dry-cleaning service
- Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema’s and more
- Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide
- Holidays - 20 days holiday plus 8 Bank Holidays increasing with service
- Pay - Annual Performance Related Pay Review
- Service Charge - Eligibility to receive Service Charge
- Health - Cycle to work scheme
- Pension & Life Assurance
- Flexibility – do you need flexibility in your life, talk to us as we know worklife balance is important
- Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- Develop and Grow - Comprehensive Training and Development programs
- Career - career progression opportunities are endless as the #1 leader in hospitality worldwide
- Celebrate - Awards and Recognition Celebrations
- Events - Monthly Calendar of Associate Focused & Fun Events