Cook/Cafe Assistant

This vacancy is open to applicants who are currently unemployed in Nottinghamshire and Derbyshire. Way2Work is a fully funded ESF project run by Futures and its partners with the aim of supporting unemployed people into sustainable employment.

Friendly family atmosphere and a supportive team around you.

Cafe/Kitchen Assistant (2.30-6pm Mon-Sat. Flexibility needed.)

About the Company
BeanBlock café is a family friendly café with play areas, and we operate children’s activity classes and parent support classes from our function space. BeanBlock’s main ethos is to provide a café that is a safe haven for parents/carers and for children. Our mission is to provide customers with a non-judgemental place to visit, a one stop shop for parents where they can relax enjoying good/healthy food and drinks while their children are entertained. We aim to be known for our friendly, polite and understanding staff. We are a community interest company which means that we reinvest profits from the company into local community provision for local families. Whether this be through initiatives within BeanBlock itself or raising funds for external projects/charities.

About the Role
To undertake under the general direction of the café and kitchen supervisors the preparation and serving of food and drink to customers, and assist with clearing and maintenance of a clean and operational front of house and kitchen areas.
· Serve customers efficiently with food and drink orders and take payments.
· Assist in preparation and maintenance of front of house counters, tables and play areas before, during and at the end of service.
· Assist in kitchen with basic food preparation
· Assist kitchen with pot washing as required
· Offer customers amazing standards of customer service and care.

The role includes:
· Demonstrating the highest standards of customer welcome and care when taking orders and delivering food/drink to tables.
· Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business.
· Ensuring adequate stock levels of supplies and consumables for café area, managing orders and stock rotation.
· Meeting customer expectations, upsell to maximise profit. · Service of hot and cold beverages, cakes and other food items.
· Keeping the areas tidy and clean including table clearing, removing dirties and waste.
· Handling customer complaints in the first instance and reporting feedback to the Managers.
· Assisting in the kitchen to ensure timely delivery of food orders
· Working within established guidelines and operating procedures.
· Responsible for security (product and cash), taking payments accurately and be vigilant for shoplifters and fraudulent credit cards etc.
· Keeping up to date with special promotions and creating displays.

Ensuring compliance with all legislation, H&S and food hygiene.

About you
· Being flexible in shift patterns and being able to take on shifts at short notice is an essential requirement for this role, to ensure that staffing levels are maintained to meet demand.
· Having a friendly and engaging personality, a good communicator, able to work under pressure.
· Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
· Being a good communicator with children, acknowledging them as equal customers to their parents/supervisors.
· Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
· Assistants will be on their feet for most of the day and may be required to lift and carry trays and crockery, restocking shelves etc.
· An effective, well organised and efficient team player with a strong sense of discipline and urgency.
· Knowledge of till operation and cash handling – quick to learn with new technologies.
· Excellent standards of personal presentation smart appearance and articulate.
· Food Hygiene training / qualifications are desirable
· Trained Barista or with previous catering experience advantageous.