Response & Support Officer
Nottingham Community Housing Association, (also known as NCHA) one of the largest locally based housing organisations in the East Midlands. They provides bespoke, person-centred care and support to individuals who have a range of different support needs.
| Employer | NCHA |
| Vacancy type | Job: Full - Time |
| Weekly working hours | 37 Hours: As the SMaRT service operates 24/7, you will be required to work on a rota basis which covers 24 hours a day, including weekends, Christmas and all bank holidays |
| Salary | £22,309 - £26,566 per annum |
| Location | Nottingham
12-14 Pelham Rd, Sherwood Rise, Nottingham, NG5 1AP |
| Closing Date | 28 February, 2023 at 17:00 |
| Other details | This vacancy is open to applicants who are currently unemployed in Nottinghamshire and Derbyshire. Way2Work is a fully funded ESF project run by Futures and its partners with the aim of supporting unemployed people into sustainable employment. |
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About the employer
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Description
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NCHA
Nottingham Community Housing Association, (also known as NCHA) one of the largest locally based housing organisations in the East Midlands. They provides bespoke, person-centred care and support to individuals who have a range of different support needs.
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As a Response and Support Officer, you will help support vulnerable people to live independently, by providing a range of different services.
You will monitor assistive technology solutions, which includes critical equipment such as falls detectors or smoke and door sensors.
You will also need to provide a range of wellbeing checks; either face to face or over the phone including medication prompts, emotional support and reassurance, contacting next of kin and emergency services. In addition, you be required to help arrange maintenance repairs, provide a mental health helpline, monitor CCTV, support colleagues with safeguarding concerns.
We need someone who is patient and shows empathy to our callers, someone who can work in a fast pace service, but can remain calm, professional and be dedicated to help our most vulnerable customers.
You will be motivated and be able to think outside the box and react efficiently and effectively in emergency situations.
You will have experience of working in a customer facing team environment and experience of working in a telephone support service. You will also be educated to NVQ level 2 or equivalent in Telecare, Care, Housing, Customer Service, Business Administration, ITC), or be able to demonstrate relevant work experience. A valid driving licence is essential for this role.
Above all, you will be passionate about supporting vulnerable people and have NCHA's core values at heart.