Police Emergency Call Handler

This vacancy is open to applicants who are currently unemployed in Nottinghamshire and Derbyshire. Way2Work is a fully funded ESF project run by Futures and its partners with the aim of supporting unemployed people into sustainable employment.

About the Company

Nottinghamshire Police is the territorial police force responsible for policing the shire county of Nottinghamshire and the unitary authority of Nottingham in the East Midlands area of England. The area has a population of just over 1 million.

The force headquarters are at Arnold. As of April 2022, the force had 2,238 police officers, 1,465 police staff including PCSOs, around 163 special constables, 113 police support volunteers, 19 student placement volunteers and 131 police cadets.

The chief constable is Kate Meynell, appointed from nearby Derbyshire Constabulary in December 2022, who followed Craig Guildford, in-post since February 2017.

About the Role

Main Purpose of Role

To operate communications systems and equipment and deal with enquiries from the public and agencies, ensuring that calls for service are appropriately prioritised, allowing resources to be deployed efficiently and in keeping with performance standards and published policies/guidelines laid down by the Force.

Receive, evaluate and process the following types of telephone calls within agreed Force performance targets, ensuring a professional and sensitive response in line with force policy at all times.

• Emergency Services ‘999’ calls
• Mini-com and for people with hearing disabilities
• Intruder alarm activations
• Non-emergency Calls from members of the public
• Internal personnel and external agencies, other Forces and

emergency services

• ‘Call-Outs’ for police surgeon, engineers, recovery etc.
• Media enquiries
• ESMS Calls

All calls must be risk assessed and working practices complied with, to ensure safety of the public is not compromised.

All applicants will be subject to the Force Vetting Policy.

The post holder will be required to work in a confidential environment, with a high level of integrity, and be vetted to Management Level.

Successful applicants will also be subject to a drug screening conducted by Alere Toxicology in which samples of hair are collected and analysed to determine whether any substances may be present that could affect the safety, performance or behaviour of that person in the workplace.

All applicants will be subject to the Force Vetting Policy. This Vetting Process includes Nottinghamshire Police checking details against fraud prevention databases and Biometric Vetting taking of fingerprints and DNA.

About You

Key Skills & Experience Required

Become a part of the policing family and get a rewarding career in the heartbeat of the Force helping people often at their most vulnerable.  Every day is a different day!

To enable you to become effective in the role, you must  be able to communicate effectively, make decisions using your own initiative and manage your own levels of stress. You must be able to work as part of a team and have experience of, or an ability to deal with members of public over the phone who may at times be upset or angry.

You must be able to work a rotating shift pattern and unsociable hours over a 24/7, 365-day period, for which you will be paid a shift and weekend working allowance.

To apply for the position please give examples on what you have done. why, and your considerations on the following 3 subjects in no more than 500 words each.  Tell us how you can demonstrate the areas, giving good examples to support your application:

Communication Skills

Decision Making/Problem Solving

Stress Management (of self)

If you are successful at the shortlisting stage, you will be invited to an online work based test, where you will need to be able to type a minimum of 30 words per minute, have a good grasp of spelling and be able to demonstrate good accurate keyboard skills along with the ability to converse on the telephone and record information at the same time. Reasonable adjustments can be offered at the testing stage, subject to need.

The post holder will be required to work in a confidential environment, with a high level of integrity, and be vetted to Management Level.

Benefits

24 days per year annual leave, rising to 32 days (after 10 years) depending on your length of service (annual leave based on 37 hours working week and 7.4-hour day

• Great learning experiences that will support future career opportunities
• A competitive benefits package including pension, flexible benefits, employee assistance programme for advice and counselling, access to discounts / savings / cash-back rewards (Blue light card)
• Progressive approach to flexible working, enhanced maternity and paternity leave and potential for a career break (after two years’ service)
• Part-time working patterns, flexible working, and job shares are available after completion of the full-time training. Flexible working is available or as a job share on the full shift pattern.
• Opportunities to join various support networks, staff associations and sports clubs. Being an Enquiry Officer is certainly not your typical nine to five roles. So, while customer service experience is a bonus, it is not necessary as, from your first day with us, you will be supported through great training and by brilliant teammates.