Dispatcher

This vacancy is open to applicants who are currently unemployed in Nottinghamshire and Derbyshire. Way2Work is a fully funded ESF project run by Futures and its partners with the aim of supporting unemployed people into sustainable employment.

About the Company

Nottinghamshire Police is the territorial police force responsible for policing the shire county of Nottinghamshire and the unitary authority of Nottingham in the East Midlands area of England. The area has a population of just over 1 million.

The force headquarters are at Arnold. As of April 2022, the force had 2,238 police officers, 1,465 police staff including PCSOs, around 163 special constables, 113 police support volunteers, 19 student placement volunteers and 131 police cadets.

The chief constable is Kate Meynell, appointed from nearby Derbyshire Constabulary in December 2022, who followed Craig Guildford, in-post since February 2017.

About the Role

Main Purpose of Role

To operate all communications systems and equipment and deal with enquiries from the public, ensuring that as a department, resources are deployed efficiently throughout the Force and in keeping with performance standards and published policies/guidelines laid down by the Force. To act as a central advisory service for members of the Force and for other Forces making enquiries.

Receive and process the following types of telephone calls within agreed

Force performance targets:

• Emergency Services ‘999’ calls
• Mini-com and for people with hearing disabilities
• Intruder alarm activations
• Non-emergency Calls from members of the public
• Internal personnel and external agencies, other Forces and

emergency services

• ‘Call-Outs’ for police surgeon, engineers, recovery etc.
• Media enquiries

All applicants will be subject to the Force Vetting Policy.

The post holder will be required to work in a confidential environment, with a high level of integrity, and be vetted to Management Level.

Successful applicants will also be subject to a drug screening conducted by Alere Toxicology in which samples of hair are collected and analysed to determine whether any substances may be present that could affect the safety, performance or behaviour of that person in the workplace.

All applicants will be subject to the Force Vetting Policy. This Vetting Process includes Nottinghamshire Police checking details against fraud prevention databases and Biometric Vetting taking of fingerprints and DNA.

About You

Key Skills & Experience Required

You must be able to work as part of a team in a busy and stressful environment and have previous experience in the use of telephone and radio equipment and computer systems.  Good accurate keyboard skills along with the ability to converse on the telephone and record information at the same time.

To apply for the position, please provide examples of the following 4 subjects in a word document as an attachment in no more than 500 words each.  Please tell us how you can demonstrate these areas, giving good examples to support your application:

1. Multi-Tasking
2. Decision Making/Problem Solving
3. Ability to Quickly Assimilate & Assess Information
4. Ability to Prioritise

If you are successful at the shortlisting stage, you will be invited to an online work-based test, where you will need to be able to type a minimum of 30 words per minute, have a good grasp of spelling and be able to demonstrate good accurate keyboard skills along with the ability to converse on the telephone and record information at the same time. Reasonable adjustments can be offered at the testing stage, subject to need.

Benefits

24 days per year annual leave, rising to 32 days (after 10 years) depending on your length of service (annual leave based on 37 hours working week and 7.4-hour day

• Great learning experiences that will support future career opportunities
• A competitive benefits package including pension, flexible benefits, employee assistance programme for advice and counselling, access to discounts / savings / cash-back rewards (Blue light card)
• Progressive approach to flexible working, enhanced maternity and paternity leave and potential for a career break (after two years’ service)
• Part-time working patterns, flexible working and job shares, are available after completion of the full-time training. Flexible working is available or as a job share on the full shift pattern.
• Opportunities to join various support networks, staff associations and sports clubs. Being an Enquiry Officer is certainly not your typical nine to five role. So while customer service experience is a bonus, it is not necessary as, from your first day with us, you will be supported through great training and by brilliant teammates.

Immediate job start available.