NHS 111 – Health Advisor
Working out of one of our Advice Centres, close to travel links, you’ll be based in a great place to support our NHS 111 service, which is rated outstanding by the Care Quality Commission.
| Employer | NHS DHU Health Care |
| Vacancy type | Job: Full - Time |
| Weekly working hours | Full time and part time positions available, minimum of 15 hours a week and a maximum of 37.5 hours per week. Please let us know your availability so that we can best match your hours to the schedules we have available. Weekdays, weekends, evenings, and o |
| Salary | Salary: Potential earnings of £22,035 • £9.50 p/h – rate of pay during first 7 weeks training • £10.00 p/h – basic rate (after 6 weeks) • £11.30 p/h – enhanced rate weekday evenings/overnights • £12.50 p/h – enhanced rate weekends (from Friday 6pm to Mon |
| Location | Derby
DHU, Orbis Building, Pride Park, Riverside Road, Derby, Derbyshire, DE24 8HY |
| Closing Date | 1 January, 2023 at 17:00 |
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About the employer
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Description
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NHS DHU Health Care
Due to the award of new contracts, we are seeking professional, enthusiastic, well-motivated individuals with a passion for caring and the ability to build a rapport with people over the telephone.
At DHU we offer a professional working environment where you can expect continuous support to progress into a number of roles within the NHS 111 service, giving you long term job security and the opportunity for advancement. You can also enjoy the benefits of loyalty pay progression following 1 year and 2 years’ service post training
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This vacancy is open to applicants who are currently unemployed in Nottinghamshire and Derbyshire. Well for Work is a fully funded ESF project run by Futures and its partners with the aim of supporting unemployed people into sustainable employment.
Due to the award of new contracts, we are seeking professional, enthusiastic, well-motivated individuals with a passion for caring and the ability to build a rapport with people over the telephone.
At DHU we offer a professional working environment where you can expect continuous support to progress into a number of roles within the NHS 111 service, giving you long term job security and the opportunity for advancement. You can also enjoy the benefits of loyalty pay progression following 1 year and 2 years’ service post training.
As a Health Advisor for our NHS 111 Service, you will be answering telephone calls from members of the public and health care professionals. Using the NHS Pathways software, you will provide the appropriate response based on the patient’s symptoms/needs. This could be to escalate the patient calls to a Clinical Advisor, dispatch an ambulance in the case of an emergency, book an appointment, or refer onto, or provide, information about other available services.
Health Advisors will be required to:
- Demonstrate previous experience in a care, customer service or call centre environment
- Possess excellent communication skills and telephone manner
- Work 6 out of 8 bank holidays (shift dependent)
- Work quickly and accurately under pressure
- Learn new skills and demonstrate a caring, professional attitude at all times
Benefits:
- Competitive Salary
- Generous holiday entitlement
- NHS Pension Scheme
- Westfield Health Scheme
- Advantage of registration with NHS discounts
- Being part of a supportive & innovative team with scope for progression
- Free parking
- Flexible working
If successful, you must be available full time for 7 weeks to complete the required training at Derby.