Customer Care Advisor

Fantastic permanent opportunity to join the friendly Customer Support Centre at Boots as an inbound Customer Care advisor. The contact centre is located within the grounds of their historical head office site, just outside of Nottingham city, in Beeston. Benefiting from excellent transport links, and onsite parking.

Employer Boots
Vacancy type Job: Full - Time
Weekly working hours Shifts are 7 days a week between 8am and 7:30pm – full patterns to follow 37.5 hours per week or 25 hours per week (if interested in part time you need to do first 5 weeks full time for training)
Salary £10 per hour Competitive salary - £19,552.50 p.a. (based on full time hours)
Location 6

Nottingham NG90 1BS
NG90 1BS
Closing Date 6 February, 2023 at 17:00
  • About the employer
  • Description
  • Boots

    About the Company

     

    The Boots mission is to help everyone to feel good. 

    They aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow.

    They offer a variety of flexible working patterns to support colleagues to achieve a good work life balance. 


  • This vacancy is open to applicants who are currently unemployed in Nottinghamshire and Derbyshire. Way2Work is a fully funded ESF project run by Futures and its partners with the aim of supporting unemployed people into sustainable employment. 

     

    About the Company

     

    The Boots mission is to help everyone to feel good. 

    They aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow.

    They offer a variety of flexible working patterns to support colleagues to achieve a good work life balance. 

     

     About the Role

     

    This role is at the heart of delivering exceptional Customer Care to our loyal Boots Customers. You will be the first point of contact to answer questions, reassuring and guiding Customers in the right direction.

    You will get to know our customers and what they’re looking for. This could be helping them with everything from orders they’ve placed on Boots.com, booking one of our health care services, including supporting with our COVID enquiry line, to assisting with our Boots loyalty scheme.

    You'll be joining a team of advisors who report directly into an experienced Team Leader, who will truly care about your personal development within the role and your career with the company.

     

    About You

     

    To be successful in this role, you will need to have a true desire to help customers over the telephone or via email and be:

     

    • Friendly, polite and enthusiastic

     

    • Willing to work in a fast-paced environment

     

    • The ability to multi-task effectively

     

    • Good computer knowledge, whether through work or personal use

     

    • Passionate and looking to actively learn and develop

     

    Benefits

     

    • Competitive salary - £19,552.50 p.a. (based on full time hours)

     

    • Maternity / Paternity / Adoption leave pay

     

    • Boots Pension Scheme

     

    • Competitive holiday allowance

     

    • Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)

     

    • £100 gift card for colleagues expecting/adopting a baby

     

    • Access to corporate discounts, including retail, cinema, holidays etc (UK only)

     

    • Discretionary annual bonus scheme

     

    • Access to our Employee Assistance Programme

     

    • Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)

     

    • Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links