Covid-19 Update - December 2021

As always, our main concern is looking after the safety of our people - both staff and customers. With this in mind, the way we deliver some of our services is changing.

We'll be increasing our virtual and telephone appointments, but will still be available for limited face-to-face sessions for those who need them. We will continue to accept walk-in appointments at our centres, but if you prefer, you can book in advance to see an adviser. You can do this by:

• Phone  08000 85 85 20
• Online via our booking system in the East Midlands and East of England

Masks, hand sanitising/washing and 1 meter distancing will be mandatory in our centres and during face-to-face appointments. We will have spare, disposable masks available for those who don't have one. 

We'd like to take the time to thank all of our customers and colleagues for their continued flexibility, understanding, and patience. We are committed to keeping everyone safe, and we would not be able to do so without your support.